REFUND AND RETURN POLICY
As we are a vintage and second hand clothing store the vast majority of the products we sell are in pre loved condition. We endeavour to declare any distinct product faults (such as holes or marks), however it is safe to assume that most items will contain signs of general wash, wear and possibly light marks. If you wish to learn further about the condition of a specific item prior to purchasing, flick us an email at contact@eastcoastcollabs.com.au
We pride ourselves on 100% satisfaction guarantee, please email us to discuss any issues. We hope that you love the hand curated products that East Coast Collabs supplies, we take the quality of our product very seriously.
If an item is faulty and listed incorrectly, a refund may be granted. We do not accept returns for poor fit or change of mind. Faulty items must be returned within 7 working days. If you have any queries, please contact us prior to buying and we will be happy to help.
When making a purchase through this website it is important to note that the entire transaction including selection, correspondence, and payment, must take place through the ecommerce site.
DAMAGE DURING SHIPPING
We take customer satisfaction very seriously. Our products are tested for quality and all shipments are carefully inspected before leaving our warehouse. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made with 72hrs of product having been received. Please contact us and provide detailed information for any product damaged during shipping within that time.
SHIPPING & DELIVERY INFORMATION
What are the costs for shipping?
$10.00 FLATRATE Regular Shipping within Australia.
How long does regular shipping take? Local: up to 3-5 days Regional: up to 7 days How is my item packaged? All items are carefully packaged in bubble wrap and mailed in a discrete package.
$15.00 FLATRATE for Express Shipping within Australia
All orders (including express delivery) are posted out on Mondays and Thursdays only.
Standard postage via Australia Post takes approximately 2-6 business days from time of shipping to arrive. Please contact us if you would like a faster method or if you would like to pay extra for insurance cover.
Items upgraded to Express Post will arrive within approximately 1-3 business days from time of posting.
FREE SHIPPING for all orders over $100.00
International shipping
Prices quoted for international post are for Standard Shipping rates with tracking included. This service takes on average approximately 10 business days from postage to arrival (it will differ for each individual country).
Please note, we take no responsibility for items damaged or lost by Australia Post or International Postage Carrier.
Postage charges are subject to change without notice.
